Welcome

The best contact center solution for your company

We offer a full range of bilingual services customized for clients across many industries.

We help companies deliver on their brand promise by taking care of their customers just like they were our own

We have the necessary standards and certifications to provide you with the best service.

EQA
History

More than a contact center outsource partner; we're passionate brand advocates

To ensure a comprehensive brand experience for our clients, we immerse ourselves in every aspect of their service delivery and align with their business strategy.

Our seasoned management team boasts over 15 years of experience in contact center operations, customer support, program, and process management.

Our Location
History
About us

Ideal contact center is focused on providing best-in-class BPO solutions.

We offer personalized customer service solutions for US companies. Our value propositions:

Our People

Our people: Experience of the big players.

Process Knowledge

Process Knowledge: We’re ISO 9001 certified, ensuring consistent progress through best practices.

Customer-centric

Customer-centric: Understanding Industries, Tailoring Excellence.

About us
Solutions

We develop business solutions for companies

With over a decade of experience in building top-tier contact centers, Ideal has extensive knowledge supporting various companies in:

  • Financial Services
  • Telecommunications
  • Travel & Hospitality
  • Transportation & Logistics
  • Retail
  • Mortage
  • Technical Support
  • Automobile
  • Energy & Utilities
  • Insurance & Security
  • Restaurant & Food
  • Media
Location

We are strategically located in Chihuahua and Torreon

Why Ideal in Chihuahua and Torreon? With 10 universities in Chihuahua and 25 in Torreon, you have access to skilled resources. Mexico is a strong choice for bilingual support and US companies seeking diversification. Travel is easy with multiple flight options to the US and within Mexico.

  • +800 seats capacity
  • Over 50% more cost effective
  • Disaster-Free zone
  • Central Standard Time (CST) / Mountain Standard Time (MST)
  • Strong cultural alignment with the US.
  • Proven market for English Inboud and Outbound Support.
Location
Why Ideal?

Top reasons for outsourcing contact center support to Mexico

Added Flexibility and Service Optimization

Outsourcing for flexible support matching call volume, leveraging partners’ resources. Mexico’s time zone aligns with the US, and it’s a mature market for contact center outsourcing.

Decrease cost & variabilize the cost structure

Outsourcing contact center operations to Mexico saves over 50% compared to US-based operations. It offers cost flexibility by reducing overhead and long-term capital expenses

Get in touch

Contact us! We want to hear from you, let’s thrive together

Please fill in the details below, and one of our experts will get back to you. If you prefer, you can also visit us.

  • sales@idealccs.com
  • Sicomoro #2907,
    Col. Nombre de Dios
    Chihuahua, Chih. México.
  • Calzada Agroindustrias 371,
    Parque Industrial Oriente.
    Torreón, Coah. México.